AI Agent for Order Processing Automation

Client

Features

Stats

About

A cellular service provider replaced its manual order-checking team with an AI powered system. The AI quickly verifies IDs, eligibility, and fraud, reducing approval time from hours to minutes, lowering costs, and improving accuracy.

Who is the Client?

Our client is a cellular service provider that offers subsidized internet and mobile plans to eligible customers. The company operates through field agents who visit customer’s homes to collect necessary documents and submit orders for new connections.

The Problem

The company previously relied on a 50-member manual auditing team to review and verify orders submitted by field agents. Each order required extensive validation, including:

• Proof of Identification (POI): Verifying names, addresses, dates of birth, Social Security numbers, and various ID types (e.g., driver’s licenses, state IDs, passports, etc.).
• Proof of Eligibility (POE): Ensuring customers qualify by checking supporting documents like EBT cards, Medicaid cards, or other government assistance documents along with receipts proving their validity.
• Fraud Detection: Identifying forged documents, duplicate applications, and fake eligibility proofs.
• Address Verification: Ensuring that applications are only approved for residential addresses and not business or commercial properties.

Challenges Faced:

• High operational costs due to the need for a large manual auditing team.
• Slow processing time, leading to delays in order approvals.
• Human errors in detecting fraudulent documents.
• Scalability issues as the company struggled to handle peak order volumes.
• Fraudulent activity from field agents manipulating order details to push approvals.

Solution

To tackle these inefficiencies, we developed and deployed an AI Agent. This AI agent completely automated the order verification process, replacing manual auditors and providing a scalable, real-time solution.

The AI-powered solution included:

• Automated verification of POI and POE through advanced AI models trained to detect forged or invalid documents.
• Multi-layer fraud detection to flag duplicate applications or suspicious patterns.
• Integration with APIs such as Google Maps API, Google Places API, and address verification services to distinguish residential and business addresses.
• Scalable AI workforce, allowing multiple AI agents to automatically scale up or down based on incoming order volume.
• Admin dashboards and reporting tools to monitor processed orders, approval rates, fraud detections, and agent activities.
• A secondary monitoring portal that tracks AI decisions and identifies potential fraudulent agent behaviors, like repeated attempts to manipulate order details.

“The implementation of AI-powered auditing has completely transformed our order verification process. What once required a 50-person team is now handled in real-time with greater accuracy. Fraudulent cases have significantly decreased, and our approval times have gone from hours to just minutes. The scalability of the AI agents has allowed us to seamlessly handle fluctuations in order volume without any operational disruptions. This is the future of automation, and we’re thrilled with the results!”

The Process Followed

Step 1: Requirement Gathering & Analysis

• Conducted deep workflow analysis of the existing order approval process.
• Identified key bottlenecks and fraud loopholes.
• Defined 15-16 verification checkpoints across POI and POE validation.

Step 2: AI Model Training & Development

• Trained custom AI models using OpenAI, Gemini, and other machine learning techniques.
• Developed OCR (Optical Character Recognition) models to read IDs, receipts, and other documents.
• Created fraud detection algorithms to spot duplicate or altered applications.

Step 3: Chrome Extension Development & API Integration

• Built a seamless Chrome extension that integrates with the company’s order processing system.
• Connected Google APIs for address verification.
• Implemented real-time order processing and status updates.

Step 4: Deployment & Scaling Automation

• Deployed scalable AI agents that automatically increase or decrease based on workload.
• Monitored system performance and fine-tuned AI accuracy.

Step 5: Fraud Monitoring & Admin Portal

• Created an admin portal to track all processed orders and provide insights into:
  • Approval/rejection rates.
  • Fraudulent activity detected.
  • Detailed reasons for order denials.
• Developed a fraud detection monitoring system that flags anomalies in agent behavior for further review.

“The implementation of AI-powered auditing has completely transformed our order verification process. What once required a 50-person team is now handled in real-time with greater accuracy. Fraudulent cases have significantly decreased, and our approval times have gone from hours to just minutes. The scalability of the AI agents has allowed us to seamlessly handle fluctuations in order volume without any operational disruptions. This is the future of automation, and we’re thrilled with the results!”

Business Impact & Results

Massive Reduction in Manual Workforce

• Eliminated the need for 50 manual auditors
• 100% automation of order processing
• Real-time approvals, reducing wait time from hours to minutes

Improved Fraud Detection & Compliance

• 15-16 advanced checks automatically verify POI and POE
• AI-powered document forgery detection reduced fraud cases significantly
• Live address verification ensures orders are only approved for residential addresses

Scalability & Cost Savings

• AI agents auto-scale based on demand, optimizing resource usage
• Reduced operational costs by eliminating human auditing expenses
• Instant expansion capability as business grows

Conclusion

This AI Agent is a game-changer for large-scale order verification and fraud detection. By replacing manual auditing with AI agents, the company has achieved cost savings, operational efficiency, and fraud prevention while maintaining scalability and compliance.

This case study serves as a blueprint for companies looking to automate order processing, document verification, and fraud detection through AI-powered solutions.

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